"They Don't Complain!" - The Good and Bad of Outsourcing

There was a Phase Review meeting that took place yesterday, where the VP's of the various departments met to discuss and consider the potential cost and benefits of the new product that is being considered. There was a moment where the software and electrical engineer managers reflected on their experience with the recent outsourcing activities. They noticed the different cultural/personality differences between the Indians and the Ukranians. The Ukranians are more aggresive and outgoing in comparison with the passive agreeable nature of the Indians.

"They don't complain! And they do what ever you tell them, which can be good and bad", said Mina. "Not like here where our engineers complain when ever you ask them to document their work. But then you don't know if your telling them to do something that you really shouldn't 'cause they won't question or disagree with you."